FAQs

Get an answer to some common questions here

My Account
Go to the My Account page. Fill in your information and then click Create an Account. You will receive a confirmation email.
Go to the Forgot Password page. Fill in the email address linked to your account to receive a password reset link by email.
To modify your information, go to the "My Account" area and click on "Preferences".
To modify or cancel your subscription to our newsletter, go to the "My Account" area and click on "Preferences". Alternatively, you can click the unsubscribe link in any of our emails.
My Order
To track your order, go to the order tracking page. Enter your order number (which starts with a w) and click on "check status".
Please contact our customer service team (visit our Contact Us page for details). Unfortunately, any order that has been shipped cannot be changed or cancelled.
If you have not received your order, please contact our customer service team (visit our Contact Us page for details).
If you are not completely satisfied with your order, please contact our customer service team on (visit our Contact Us page for details).
To make a return and get a refund, please contact our customer service team (visit our Contact Us page for details).
Payment
We accept the following payment methods:
  • PayPal
  • Credit or debit card (Visa, MasterCard, Maestro)
Subscribe to our newsletter to hear about all our latest offers! As a thank you for subscribing, we will send you a 10% off code to use on your first order.
To use a promotional code, enter it in the Promo Code box on the bag page and click "apply".
Delivery and Returns
We have a few options for delivery, depending on where you are based. Please visit our Delivery page for full details.
This website www.yankeecandle.co.uk delivers to the UK, Isle of Man, Channel Islands and Ireland.
If you are in another country, please order on the corresponding website:
France www.yankeecandlefrance.com
Germany www.yankeecandle.de
Italy www.yankeecandle.it
United States and Canada www.yankeecandle.com

For other countries, please contact your local distributor
Yankee Candle products
To find out more about our different products, visit our Fragrance Times page to see the detail. If you’re still stuck, our customer service team will be happy to help!
All our candles comply with European regulations. The wicks of our candles are made of 100% natural fibres and do not contain lead.
Our wax melts should be used in a melt warmer. Just place the melt or a piece of it in the top of the warmer. If you are using a conventional warmer, you will need to place an unscented tea light in the bottom of the warmer. If it is an electric warmer, simply plug it in and turn on.
Our votive candles must be used in a votive candle holder.
Our Easy MeltCups are wax cups that must be used in a Scenterpiece electric warmer. Just place your MeltCup in the Scenterpiece diffuser and turn it on to enjoy your scent. Do not remove the wax from the plastic cup. The Scenterpiece has a timer that adjusts the fragrance time: 3, 6 or 9 hours.
To search for a product, use the search bar at the top right of the home page. If you’re still stuck, our customer service team will be happy to help!
WoodWick products
Subscribe to our newsletter to hear about all our latest offers! As a thank you for subscribing, we will send you a 10% off code to use on your first order.
All our candles comply with European regulations.
Candle Care
This can happen if soot accumulates on the wick of your candle. Simply extinguish the candle, cut the wick with a Wick Trimmer and re-light. Visit our Candle Care page for more details.
To avoid soot deposits on your candle, trim the wick of your candle before each new use (using a wick trimmer). If there is soot on the glass of your candle, you can clean it with damp paper towels. Visit our Candle Care page for more details.
To avoid large flames on your candle, trim the wick of your candle before each new use (using a wick trimmer).
For WoodWick candles, extinguish your candle, wait until it has cooled down and the wax is completely solidified. Using your fingertips, break off the top of the wick gently.
For safety reasons, our candles will self-extinguish at the end of the candle, with some wax remaining, usually around 1cm. This is to prevent the glass base of the candle overheating.
If you wish, you can reuse your jar once it is empty. It can be used for a variety of reasons, but should not be used as a candle again, or for storing any food items.
Contacting us
To find your nearest store, visit our store locator.
Por any complaint or question concerning your order, you can contact our customer service team. Visit our Contact Us page for details.
To become a Yankee Candle stockist, please send an email to info@yankeecandle.co.uk. Please include some details of your shop, such as: location, type of store, products sold, etc.
Please contact our PR agency, on email: YankeeCandle@cohnwolfe.com or phone: 020 7331 2321
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