Subscription Terms & Conditions

  1. These terms
    1. These terms and conditions (together with our Privacy Statement, Cookie Policy and Terms of Use) tells you information about us and the legal terms and conditions (“Subscription Terms”) on which we supply products using our subscription programme (“Subscription Programme”).
    2. Please read the Subscription Terms together with the Terms carefully before you submit your order to us as they will apply to any contract for which we supply products under our Subscription Programme to you. Please read these Subscription Terms carefully and make sure that you understand them, before ordering any products from our website. By placing an order through our Subscription Programme, you confirm your acceptance of these Subscription Terms. If you do not to accept these Terms, you will not be able to order any products from our website.
    3. We amend these Subscription Terms from time to time. Every time you wish to order products, please check these Subscription Terms and the Terms to ensure you understand the terms which will apply at that time.

  2. Subscription Programme offers

      Subscription Programme offers a discount off the then-current purchase price for regularly scheduled deliveries of products eligible for the Subscription Programme on The offers applying to products eligible to the Subscription Programme are identified on the detail page for each eligible product and the Subscription FAQs part of these Subscription Terms.

  3. Products eligible to the Subscription Programme
    1. Only selected products sold on qualify for the Subscription Programme. Products eligible under the Subscription Programme are identified as such on their detail page. A list of products currently available under the Subscription Programme can be found on the Subscription FAQs. The selection of products eligible under the Subscription Programme may change from time to time. Subscription Programme orders are subject to delivery restrictions.
    2. You need a account to register for and purchase items through our Subscription Programme. Your subscriptions are personal to you and you may not assign or transfer your subscription(s) or any of the benefits associated with the Subscription Programme to any third party. You may only use the Subscription Programme for household purposes. Customers purchasing products for business use or for resale purposes may not use the Subscription Programme.
  4. Ordering and availability of products
    1. Once you have subscribed to regular deliveries for products eligible under the Subscription Programme, products will be ordered and delivered automatically at the delivery frequency chosen by you at the time of subscription without any further action required by you. Some subscription and product details (including price, discount and availability) may change over time. Each Subscription Programme order will be subject to the then applicable subscription and product details. Before each Subscription Programme order is dispatched to you, you will receive an order confirmation message including order details and instructions for cancelling or modifying your order if you wish to do so ("Order Confirmation"). You will also be sent an e-mail at the address associated with your account confirming to you that we have dispatched the Subscription Programme order to you ("Dispatch Confirmation").
    2. Each Subscription Programme order constitutes a separate offer from you to purchase a product eligible under the Subscription Programme. The contract of sale for each product eligible under the Subscription Programme is concluded when the product is dispatched to you and you receive a Dispatch Confirmation.
    3. If any product eligible under the Subscription Programme is not available on the date it is scheduled to be dispatched to you, you will be notified of the delay and we, as appropriate, will attempt to fulfil the order within two weeks of the original dispatch date. If the product eligible under the Subscription Programme becomes available during that two week period, it will be dispatched to you without any further action required by you. Delay due to non-availability of any product eligible under the Subscription Programme will not affect the Subscription Programme discount applicable to any other orders you may have or to future orders for the same account under the Subscription Programme.
    4. If any product eligible under the Subscription Programme is no longer available for the Subscription Programme, your subscription may be changed to a suitable replacement. You will be notified of this change. If you do not wish to continue with your subscription for a replacement product, you may cancel your subscription.
    5. If you wish to return a product purchased under the Subscription Programme, please see our Returns FAQ and clause 7 of the Terms.
  5. Price, payment and renewal
    1. For each Subscription Programme order you will be charged the price (including VAT where appropriate) of each product eligible under the Subscription Programme on the day your Subscription Programme order is processed, as detailed in the Order Confirmation, less the applicable Subscription Programme discount.
    2. The Subscription Programme discount you receive will be the discount applicable to the products eligible under the Subscription Programme at the time your order is processed, as detailed in the Order Confirmation. Temporary discounts and time limited or special offers only apply to Subscription Programme orders placed while that discount or offer is available.
    3. Your Subscription Programme subscription(s) continue until cancelled. The price of each Subscription Programme order will be charged to the payment method used to create your subscription. If we are unable to complete your Subscription Programme order using the payment method you used to create your subscription or otherwise indicated by you, your Subscription Programme and orders for which payment have not been received will be cancelled.
  6. Cancelling or modifying your Subscription Programme subscription
    1. You may modify or cancel your Subscription Programme subscription(s) at any time. Cancellation or modification will not affect Subscription Programme orders for which you have already received Dispatch Confirmation. Details on how to cancel your subscription(s) can be found at Subscription FAQs.
    2. We retain the right to cancel your subscriptions at any time. If your subscription is cancelled, you will be notified and you will only be charged for Subscription Programme orders for which you have already received a Dispatch Confirmation. Failure to insist upon or enforce your strict compliance with these Subscription Terms will not constitute a waiver of any of our rights.
    3. If a Subscription Programme subscription(s) is cancelled, you will only be charged for the Subscription Programme orders dispatched to you and no further Subscription Programme orders for any products eligible under the Subscription Programme will be placed. Cancellation of a Subscription Programme subscription for any reason might decrease the discounts applicable to your remaining Subscription Programme subscriptions. You can check the Subscription Programme discount applied to your current subscriptions from the ‘My Subscriptions’ section in your account.
    4. If you reactivate a Subscription Programme scription that you previously cancelled, the discount applicable to your reactivated subscription may not be the same discount that was in effect prior to cancellation. The new discount will be applied to your future orders of that Subscription Programme subscription.
    5. If any problems arise with your delivery address, your account or payment method, which we are unable to address, we will notify you via e-mail using the e-mail address associated with your subscription and your Subscription Programme subscription(s) will be automatically placed on hold. No additional Subscription Programme orders will be processed or dispatched until the problem is resolved.
  7. Limitation of liability
    1. Without prejudice to the limitation of liability provision set out in the Terms and to the maximum extent allowed by applicable law, our maximum liability to you will not exceed the amount of all Subscription Programme subscription payments actually made by you during the course of your participation in the Subscription Programme.
    2. Nothing in these Subscription Terms limits or excludes your statutory rights as consumer or our responsibility for death or personal injury caused by our negligence or wilful misconduct.
  8. Amendments
    1. We may change these Subscription Terms applicable to the Subscription Programme at any time by posting the revised terms on the website. Your continued participation in Subscription Programme constitutes your acceptance of those changes. If you do not agree to any changes to these Subscription Terms, you must cancel your Subscription Programme subscription(s). Details on how to cancel your subscriptions can be found on Subscription FAQs.
    2. If any provision of this Subscription Terms, as may be amended from time to time is found to be invalid, void, or for any reason unenforceable, that provision or change is deemed severable and will not affect the validity and enforceability of any remaining terms and conditions.