Making a Complaint

Making a Complaint

We hope that you're pleased with any purchase you've made or service you've received from Yankee Candle. However, if there's something you're not happy with, ensure you get in touch with us straight away so that we can try to put matters right.

In the first instance, you should Contact Us. If you call us, one of our team will try to sort out your complaint whilst you are on the phone. If we aren’t able to, our team member will advise on the next course of action.

 

Escalating your Complaint

If you feel we haven’t resolved your complaint satisfactorily, you should ask for your complaint to be forwarded to the Customer Service Manager.

 

Alternative Dispute Resolution

If after you have followed our internal complaints procedure you still feel we have not satisfactorily resolved your complaint, you can access the Online Dispute Resolution platform by clicking here.