Rewards Programme Terms & Conditions


Fragrance Family Rewards is a promotional offer unique to Yankee Candle Company (Europe) Limited (“Yankee Candle Company”), powered by the CrowdTwist platform ("Platform"). Individuals who wish to take part in the Yankee Candle® Fragrance Family Rewards must register and agree to comply with these rules (the "Official Rules") in order to be authorised users of the Fragrance Family Rewards ("Users"). Users accessing and engaging with Fragrance Family Rewards in accordance with these Official Rules can earn Points for activities described on Yankee Candle Company's website at "Points" are those particular Fragrance Family Rewards measurement increments that can be used to determine when rewards ("Fragrance Credit") are delivered to Users. Points are reflected in the User's account. Fragrance Credit may change from time to time, on 28 days’ notice, at Yankee Candle Company's discretion.

CrowdTwist is an Oracle Corporation tool that enables organizations like Yankee Candle Company to manage consumer rewards programs.  CrowdTwist will collect personally identifiable data as provided by the consumer to manage and track earned rewards and processes this information on behalf of Yankee Candle Company.  This information enables Yankee Candle Company to provide the services, discounts, and rewards related to the Fragrance Family Rewards.


Fragrance Family Rewards is offered to United Kingdom residents, except where prohibited or restricted by law; residents of the Republic of Ireland are not eligible to participate. Fragrance Family Rewards is only available to individuals who: (a) are residents of the UK (including Northern Ireland); (b) are over 18 years of age as of the date of first participation in Fragrance Family Rewards; (c) agree to Yankee Candle Company's Privacy & Security policy (available at and (d) possess a valid, active and personal email address.


 Fragrance Family Rewards allows Users to earn Points while using, viewing or responding to Yankee Candle Company's website in accordance with the rules of a promotion and the EARNING POINTS section of these Official Rules. Points and their values: (a) are determined by Yankee Candle Company in its discretion; (b) are subject to change on 28 days’ notice; and (c) may vary among promotions. All Points and actions using Points, including but not limited to earning, saving and redemption, must be in compliance with these Official Rules.

These Official Rules may change, in Yankee Candle Company's discretion, on 28 days’ notice. Yankee Candle Company shall not be liable to any User for any changes in the Official Rules. If a change occurs, User's continued participation in Fragrance Family Rewards shall constitute agreement to the changes. A User may terminate participation by notifying Yankee Candle Company at, and upon such termination the User may use Points accumulated up to the date of termination.

Individuals participating in Fragrance Family Rewards may register only one account for the purpose of accruing or earning Points. Any User or person who tries to use more than one user account, user ID or create more than one identity to obtain more Points shall be disqualified in Yankee Candle Company's sole discretion.


Users may earn a certain number of Points for particular activities as fully described on the participating website and in the particular promotion through which a User is invited to participate. The User must be logged into their account on

Users may earn points as follows:




Yankee Candle® purchase via

10 points for every £1 spent

30,000 points maximum per calendar year

Signing up for Fragrance Family Rewards



Adding birthday to profile



Adding phone number to profile



Rating a product, and/or writing a review


10 per year

Taking quizzes


One-time per unique quiz

Signing up for marketing emails



Following us on social media


Once per social media channel

Reading an article


Once per article

Points and point-earning activities shall be displayed on Point values may change at any time. Points will be reflected in a commercially reasonable time after they are earned. Any enquiries regarding Points not correctly reflected must be received by Yankee Candle Company within 7 days of the date of alleged accrual of Points at Points are awarded for the value of products that ship less shipping fees and taxes, at the time of shipping. Points cannot be earned on gift card purchases. Points are not transferable, are promotional in nature, may not be redeemed for cash, and cannot be earned after Fragrance Family Rewards is terminated. Unless prohibited by law, unused Points are forfeited upon termination of Fragrance Family Rewards. Points expire after one year from the date of purchase, subject to applicable law.


In order to receive Fragrance Credit, a user must be subscribed to receive email communication. When a user earns 750 points, they will receive a GBP 5 Fragrance Credit voucher code within 48 hours of earning the points. 1500 points earns them GBP 7.50 Fragrance Credit, 2250 points earns them GBP 10 Fragrance Credit, and 3000 points earns them GBP 12.50 Fragrance Credit.  All Fragrance Credit voucher codes are valid for 90 days from the date of issue. A limit of four (4) Fragrance Credit voucher codes can be used in a single transaction. No more than 30,000 Points can be earned in a single calendar year. Fragrance Credit voucher codes can be redeemed on There is no cash value for the Points earned or expired or unused Fragrance Credit. Fragrance Credit cannot be redeemable for cash or gift cards and cannot be applied towards previous purchases. No copies or reproductions of Fragrance Credit voucher codes will be accepted.


Fragrance Family Rewards has two levels of member status. Members who reach 750 Points or greater within a calendar year will reach “Fragrance Lover” status for the balance of the current calendar year plus the following calendar year. Status expires after that period. In order to maintain Fragrance Lover status, a member must accrue 750 points each subsequent calendar year. All other members will be placed in “Fragrance Fan” status by default. There is no action to maintain Fragrance Fan status. Status levels and break points between status levels are subject to change at any time on 28 days’ notice.


Members will receive special perks in Fragrance Family Rewards dependent on their status. Perks are subject to change on 28 days’ notice. If you achieve Fragrance Lover status, you will be entitled to receive birthday gifts which will be delivered in the form of a coupon code to the email address associated with a member’s account. Birthday gifts are subject to change at any time on 28 days’ notice. Birthday gift codes are valid for 30 days from the time the email with the code is received. In order to receive the birthday gift code, a User must be subscribed to receive email communication and have opted to provide their birthday details. Fragrance Fans can enjoy double points on their birthday.





Free Birthday Gift

2 times more points

Premium Gift

Once per year

Extra points on value of Subscription Orders (less shipping and taxes)

2 times more points

2 times more points

Unlimited, up to 30,000 total earned points in any capacity in a calendar year

Extra points on all purchases (less shipping, gift cards and tax)


1.25 times more points

Unlimited, up to 30,000 total earned points in any capacity in a calendar year

Economy Ground Shipping Threshold

Spend £25 per order to receive free ground shipping

Spend £20 per order to receive free ground shipping



In the event a User returns merchandise that was partially or wholly paid for with a Fragrance Credit, the Fragrance Credit used in connection with that initial purchase, we are unable to automatically reissue Fragrance Credit and will only be able to refund any amounts actually paid to the User’s bank account.  For reimbursement of Fragrance Credit, please contact us on


Yankee Candle Company may terminate Fragrance Family Rewards at on 28 days’ notice. Notice of termination shall be provided to Users in any manner Yankee Candle Company deems reasonable, including but not limited to, posting notice on Yankee Candle Company website, Facebook or other application, or via email. Notice of early termination shall not be provided for any actions, petitions or adjudications associated with bankruptcy, insolvency, assignments to creditors or material business interruptions of Yankee Candle Company, CrowdTwist, or a supplier of Fragrance Credit. Yankee Candle Company may also terminate a User's participation in Fragrance Family Rewards if it determines, in its sole discretion, that the User is in breach of any terms of these Official Rules.


Each party is responsible for compliance with those local laws that apply to it in connection with Fragrance Family Rewards.

By participating in Fragrance Family Rewards, Users agree:

  1. to be bound by these Official Rules and by the decisions of Yankee Candle Company, which are final on all matters pertaining to Fragrance Family Rewards, subject to the User having recourse to the jurisdiction of the local courts; and
  2. to compensate Yankee Candle Company, CrowdTwist and its vendors from all claims brought by a third party resulting from:
    1. a User’s misuse of Fragrance Family Rewards, the website, Points or Fragrance Credit; or
    2. a User’s breach of these Official Rules. 

Users will defend and pay all costs, damages, awards, fees (including any reasonable legal and professional fees) and judgments awarded against Yankee Candle Company or CrowdTwist arising from any claims and shall provide Yankee Candle Company or CrowdTwist with notice of such claims, full authority to defend, compromise or settle such claims and all reasonable assistance necessary to defend such claims at the User’s expense.

Yankee Candle Company and all entities involved in conducting Fragrance Family Rewards reserve the right in their sole discretion to limit participation in Fragrance Family Rewards, to assess varying Point values and Point-earning opportunities, and to terminate or disqualify any User's from Fragrance Family Rewards where the User does not comply with these Official Rules.

Normal Internet access and usage charges imposed by a User's online service shall apply.


Yankee Candle Company will not be in breach of these Official Rules or otherwise liable to any User for any failure to perform or delay in performing its obligations under these Official Rules to the extent that such failure or delay is due to an event outside the reasonable control of Yankee Candle Company, including but not limited to: (a) computer, programming, system errors; (b) infection by computer virus, bugs, tampering, unauthorised intervention, fraud, technical failure or other causes which corrupt or affect the administration, security, fairness, integrity or proper conduct of Fragrance Family Rewards; or (c) earthquake, flood, fire, storm or other natural disaster, act of God, strikes or industrial disputes or threat thereof, civil disturbance or commotion, disruption of the public markets, war or armed conflict (regardless of whether officially declared). If the period of delay or non-performance continues for 14 days, Yankee Candle Company may cancel, terminate or suspend Fragrance Family Rewards.

Any attempts by any User to access Fragrance Family Rewards via a bot script or other brute-force attack shall result in that User becoming ineligible and forfeiting any and all accrued Points. Any use of automated means, whether programmatic or robotic or the like, to gather Points shall result in a disqualification of the User from Fragrance Family Rewards. Yankee Candle Company, in its sole discretion, reserves the right to disqualify and terminate participation of any User found to be: (i) tampering with the operation of Fragrance Family Rewards; (ii) acting in violation of the Official Rules; (iii) violating the terms of use of Yankee Candle Company website, including but not limited to all applicable terms and conditions of that website or websites; (iv) acting in an unethical or disruptive manner; (v) acting with intent to annoy, abuse, threaten or harass Yankee Candle Company, its representatives or any other User in any manner related to Fragrance Family Rewards; (vi) tampering with, altering, or attempting to alter any medium that reflects the amount of Points a User has accrued; or (vii) tampering with, altering, attempting to alter, creating, attempting to create or duplicate the medium that reflects the amount of Points a User has accrued.


If a User has a complaint about Fragrance Family Rewards, please contact us on


If Yankee Candle Company fails to comply with these Official Rules or fails to use reasonable care and skill in operating Fragrance Family Rewards, it is responsible for loss or damage a User suffers that is a foreseeable result of such failure. Yankee Candle Company is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both Yankee Candle Company and the User knew it might happen.

Yankee Candle Company does not exclude or limit in any way its liability to Users where it would be unlawful to do so. This includes liability for (i) death or personal injury caused by its negligence or the negligence of its employees, agents or subcontractors; (ii) fraud or fraudulent misrepresentation; and (iii) breach of a User’s legal rights in relation to the products.

If defective digital content which Yankee Candle Company has supplied damages a device or digital content belonging to a User and this is caused by Yankee Candle Company’s failure to use reasonable care and skill then Yankee Candle Company will either repair the damage or pay the User compensation.

Nothing in these Terms affects Users’ legal rights as consumers and if Users need more information they may contact their local Trading Standards or visit the Competition and Markets Authority’s website for further information.


Yankee Candle Company, by itself and with its vendors, may and will collect and use information about Users in connection with Fragrance Family Rewards, including but not limited to tracking activity on the website and reporting such information internally to Yankee Candle Company and any vendors that support this program. Users expressly agree to the collection and use of such information pursuant to the terms of the privacy statement located at

By the User providing consent, personally identifiable data will be collected from the User for the Fragrance Family Rewards program. This includes name, birthdate, email, mailing address, phone number, and login credentials.  This information will be used to contact the user for promotions, discounts, send birthday gift notifications, and provide notice of accumulated Fragrance Credits. 

Personal Data will be processed and stored in the European Union. However, personal data may be transferred from the EU or UK to the United States for processing by the Yankee Candle Company. User’s data will never be sold, traded, or provided to a 3rd party for their own use and will only be processed to support the purposes outlined in this document.  Personal Data will be retained as long as the User continues to participate in the program.  A User can opt out of the program anytime by contacting Consumer Care directly at 0800 234 6169 or email Consumer Care at [email protected].

If you wish to exercise your privacy rights to access, delete, or amend your personal data in please visit our Privacy Statement for more information on how to submit a Data Subject Access Request.


By participating in Fragrance Family Rewards, Users affirm that they are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Official Rules, and to abide by and comply with these Official Rules. If any provision of these Official Rules is found to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Official Rules and shall not affect the validity and enforceability of any remaining provisions.  Fragrance Family Rewards is governed, and these Official Rules shall be construed and interpreted in accordance with the laws of England and Wales. Users can bring legal proceedings in respect of the Services in the English and Welsh courts. Users who live in Scotland can bring legal proceedings in either the Scottish or the English courts and Users who live in Northern Ireland can bring legal proceedings in either the Northern Irish or the English courts.


These Official Rules constitute the entire agreement between User and Yankee Candle Company relating to the subject matter herein and supersede any and all prior or contemporaneous written or oral agreements between User and Yankee Candle Company with respect to such subject matter, except for Yankee Candle Company Terms & Conditions and Privacy & Security policy, both of which are incorporated herein by reference. These Official Rules may not be changed, waived or modified except by Yankee Candle Company as provided herein or otherwise by written instrument signed by Yankee Candle Company. These Official Rules or any right, obligation, or remedy hereunder are not assignable, transferable, delegable, or sublicensable by a User except with Yankee Candle Company's prior written consent, and any attempted assignment, transfer, delegation, or sublicense shall be null and void. Yankee Candle Company may assign, transfer, or delegate these Official Rules or any right or obligation or remedy hereunder in its sole discretion.