Terms of Sale

  1. These terms
    1. What these terms cover. These terms and conditions (together with our Privacy Statement, Cookie Policy and Terms of Use) tells you information about us and the legal terms and conditions (“Terms”) on which we supply products listed on our website to you.  Additional terms applying to subscription orders can be found under “Subscription Terms” below.
    2. Why you should read them. Please read the Terms carefully before you submit your order to us as they will apply to any contract for which we supply products listed on our website to you. Please read these Terms carefully and make sure that you understand them, before ordering any products from our website. Please note that before placing an order you will be asked to agree to these Terms. If you do not to accept these Terms, you will not be able to order any products from our website.
    3. We amend these Terms from time to time as set out in clause 5. Every time you wish to order products, please check these Terms to ensure you understand the terms which will apply at that time.

      You may only purchase products from our website if you are 18 years or older.

  2. Information about us and how to contact us
    1. Who we are. We are Yankee Candle Company (Europe) Limited a company registered in England and Wales. Our company registration number is 03530345 and our registered office is at Cabot Park, Poplar Way East, Avonmouth, Bristol BS11 0YH. Our registered VAT number is GB713202685.
    2. How to contact us. You can contact us via telephone, chat or our Contact Us Form which can be found on https://www.yankeecandle.co.uk/support/contact-us.
    3. How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
    4. "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
  3. Our contract with you
    1. How we will accept your order. Our acceptance of your order will take place when we email you the shipping confirmation, at which point a contract will come into existence between you and us.  Please note that an e-mail from us acknowledging that we have received your order does not mean that your order has been accepted.
    2. If we can only partially accept your order. If we are unable to accept your order in full but are able to accept it partially due to stock availability, we will inform you of this in writing and will only process your order for the items that are available in stock. We will also only charge you for products that are in stock under your order.
    3. If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not process your order. This might be because the product is out of stock, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified. If you have already paid for the products, we will refund you the full amount including any delivery costs charged as soon as possible.
    4. Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
    5. We only sell to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not deliver to addresses outside the UK or to British Forces Post Office addresses.
    6. If your order value exceeds £500. We reserve the right to cancel any order or refuse any sale, or a combination of multiple transactions of orders, in excess of £500.
  4. Our products
    1. Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
    2. Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
    3. Personalised Products. If we are personalising any products for you, you will need to ensure that you have received permission to use any content containing third party intellectual property rights in the personalised products. We may refuse to accept any order for personalised products containing content which we consider to be threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or where we reasonably believe it may infringe third party intellectual property rights.  Should your content submission not meet these requirements, we will cancel your order and provide written notification with the reason for the cancellation. Your card authorisation will be cancelled, and no money will be charged to you.
  5. Our rights to make changes
    1. Changes to the products. We may change the product to reflect changes in relevant laws and regulatory requirements.  These changes will not affect your use of the product.
    2. Changes to these Terms. We may revise these Terms from time to time to reflect changes in relevant laws and regulatory requirements.
  6. Providing the products
    1. Delivery costs. The costs of delivery will be as displayed here.
    2. When we will provide the products.  We will deliver the products to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.
    3. We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
    4. If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, please check your tracking number to inform you of your parcel location as your delivery may be taken to a local UPS Access Point for collection by you.
    5. If we are unable to deliver. If we have been unable to deliver the products to you or you have not collected the products from a UPS Access Point within 7 days of its arrival at the UPS Access Point, your order will be returned to us by the delivery carrier, cancelled and (except for personalised products) a refund will be provided.
    6. If you have not received your delivery or the item you receive is damaged. Please do contact us by telephone, chat or our Contact Us Form which can be found on https://www.yankeecandle.co.uk/support/contact-us without delay, and by no later than 14 days of the delivery date, if you have not received your delivery or the product you receive is delivered damaged. If you fail to contact us within 14 days of the delivery date, we may not be able to provide you with a refund or redelivery of the product.
    7. When you become responsible for the products. The product will be your responsibility from the time we deliver the product to the address you gave us.
    8. When you own products. You own a product once we have received payment in full.
  7. Your rights to end the contract
    1. You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, and when you decide to end the contract:
      1. If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back), see clause 10;
      2. If you want to end the contract because of something we have done or have told you we are going to do, see clause 7.2;
      3. If you have just changed your mind about the product, see clause 7.3. You may be able to get a refund if you are within the cooling-off period.
    2. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (c) below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:
      1. we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed; or
      2. there is a risk that supply of the products may be significantly delayed because of events outside our control.
    3. Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
    4. Our guarantee. Please note, these terms reflect the guarantee offered by Yankee Candle Company (Europe) Limited of Cabot Park, Poplar Way East, Avonmouth, Bristol BS11 0YH. to its UK customers, which is more generous than your legal rights under the Consumer Contracts Regulations in the ways set out below. This guarantee does not affect your legal rights in relation to faulty or misdescribed products:
    5. Right under the Consumer Contracts Regulations 2013

      How our guarantee is more generous

      14 day period to change your mind.

      28 day period to change your mind.

      Consumer to pay costs of return.

      We pay the costs of return where returns are made following clause 8.3.

    6. When you don't have the right to change your mind. You do not have a right to change your mind in respect of personalised products unless they are faulty or misdescribed.
  8. How to end the contract with us (including if you have changed your mind)
    1. Tell us you want to end the contract. To end the contract with us, please let us know by contacting us by telephone, chat or our Contact Us Form which can be found on https://www.yankeecandle.co.uk/support/contact-us.
    2. Cancelling the contract before the products have been dispatched. If you end the contract for any reason before the products have been dispatched to you, we will aim to cancel the shipment to you, but this may not always be possible. If we are unable to cancel the shipment, please contact customer services by telephone, chat or our Contact Us Form which can be found on https://www.yankeecandle.co.uk/support/contact-us for a return label. If you are exercising your right to change your mind you must send off the goods within 28 days of telling us you wish to end the contract.
    3. Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, please contact customer services by telephone, chat or our Contact Us Form which can be found on https://www.yankeecandle.co.uk/support/contact-us for a return label. If you are exercising your right to change your mind you must send off the goods within 28 days of telling us you wish to end the contract.
    4. When we will pay the costs of return. We will pay the costs of return:
      1. if the products are faulty or misdescribed;
      2. if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or
      3. if you are exercising your right to change your mind.
      4. In all other circumstances you must pay the costs of return. 

    5. How we will refund you. We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
    6. Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:
      1. We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. (See our Returns page for information about what handling is acceptable and examples). If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
      2. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within [3-5] days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
    7. When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 8.3.
  9. Our rights to end the contract
    1. We may end the contract if you break it. We may end the contract for a product at any time by writing to you if you do not make any payment to us when it is due.
    2. What happens if we got the price wrong. If we accept and process your order due to a pricing error, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.
    3. We may end the contract if there is a risk of fraud. We may end the contract for a product at any time if we suspect that the transaction is fraudulent or has been flagged as potentially fraudulent through our internal verification systems in which case we will provide written notification to you of your order being cancelled. We will not charge your credit or debit card.
  10. If there is a problem with the product
    1. How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can contact us via telephone, chat or our Contact Us Form which can be found on https://www.yankeecandle.co.uk/support/contact-us.
    2. Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please contact us via telephone, chat or our Contact Us Form which can be found on https://www.yankeecandle.co.uk/support/contact-us.
  11. Price and payment
    1. Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take reasonable care to ensure that the price of the product advised to you is correct. However please see clause 9.2 for what happens if we discover an error in the price of the product you order.

      Unfortunately, we are unable to provide any VAT reimbursement or VAT free pricing.
    2. Additional terms applicable to offers and promotions. Offers and promotions are subject to availability and we may change or withdraw them at any time and without notice. Nothing shall require us to continue providing offers or promotions for any period. Additional terms may apply to offers and promotions, details of which will be displayed.
    3. When you must pay and how you must pay. We accept payment with VISA, MASTERCARD, PAYPAL AND APPLEPAY. You must pay for the products before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you.  Your payment provider will be responsible for releasing any authorisation for payments relating to an order.
    4. What to do if you think an order confirmation is wrong. If you think an order confirmation is wrong please contact us via telephone, chat or our Contact Us Form which can be found on https://www.yankeecandle.co.uk/support/contact-us.
  12. Our responsibility for loss or damage suffered by you
    1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
    2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including: any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and for defective products under the Consumer Protection Act 1987.
    3. We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  13. How we may use your personal information
    1. How we may use your personal information. We will only use your personal information as set out in our Privacy Statement.
  14. Other important terms
    1. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    2. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
    3. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

Subscription Terms

  1. These terms
    1. These terms and conditions (together with our Privacy Statement, Cookie Policy and Terms of Use) tells you information about us and the legal terms and conditions (“Subscription Terms”) on which we supply products using our subscription programme (“Subscription Programme”).
    2. Please read the Subscription Terms together with the Terms carefully before you submit your order to us as they will apply to any contract for which we supply products under our Subscription Programme to you. Please read these Subscription Terms carefully and make sure that you understand them, before ordering any products from our website. By placing an order through our Subscription Programme, you confirm your acceptance of these Subscription Terms. If you do not to accept these Terms, you will not be able to order any products from our website.
    3. We amend these Subscription Terms from time to time. Every time you wish to order products, please check these Subscription Terms and the Terms to ensure you understand the terms which will apply at that time.

  2. Subscription Programme offers

      Subscription Programme offers a discount off the then-current purchase price for regularly scheduled deliveries of products eligible for the Subscription Programme on YankeeCandle.co.uk. The offers applying to products eligible to the Subscription Programme are identified on the detail page for each eligible product and the Subscription FAQs part of these Subscription Terms.

  3. Products eligible to the Subscription Programme
    1. Only selected products sold on YankeeCandle.co.uk qualify for the Subscription Programme. Products eligible under the Subscription Programme are identified as such on their detail page. A list of products currently available under the Subscription Programme can be found on the Subscription FAQs. The selection of products eligible under the Subscription Programme may change from time to time. Subscription Programme orders are subject to delivery restrictions.
    2. You need a YankeeCandle.co.uk account to register for and purchase items through our Subscription Programme. Your subscriptions are personal to you and you may not assign or transfer your subscription(s) or any of the benefits associated with the Subscription Programme to any third party. You may only use the Subscription Programme for household purposes. Customers purchasing products for business use or for resale purposes may not use the Subscription Programme.
  4. Ordering and availability of products
    1. Once you have subscribed to regular deliveries for products eligible under the Subscription Programme, products will be ordered and delivered automatically at the delivery frequency chosen by you at the time of subscription without any further action required by you. Some subscription and product details (including price, discount and availability) may change over time. Each Subscription Programme order will be subject to the then applicable subscription and product details. Before each Subscription Programme order is dispatched to you, you will receive an order confirmation message including order details and instructions for cancelling or modifying your order if you wish to do so ("Order Confirmation"). You will also be sent an e-mail at the address associated with your account confirming to you that we have dispatched the Subscription Programme order to you ("Dispatch Confirmation").
    2. Each Subscription Programme order constitutes a separate offer from you to purchase a product eligible under the Subscription Programme. The contract of sale for each product eligible under the Subscription Programme is concluded when the product is dispatched to you and you receive a Dispatch Confirmation.
    3. If any product eligible under the Subscription Programme is not available on the date it is scheduled to be dispatched to you, you will be notified of the delay and we, as appropriate, will attempt to fulfil the order within two weeks of the original dispatch date. If the product eligible under the Subscription Programme becomes available during that two week period, it will be dispatched to you without any further action required by you. Delay due to non-availability of any product eligible under the Subscription Programme will not affect the Subscription Programme discount applicable to any other orders you may have or to future orders for the same account under the Subscription Programme.
    4. If any product eligible under the Subscription Programme is no longer available for the Subscription Programme, your subscription may be changed to a suitable replacement. You will be notified of this change. If you do not wish to continue with your subscription for a replacement product, you may cancel your subscription.
    5. If you wish to return a product purchased under the Subscription Programme, please see our Returns FAQ and clause 7 of the Terms.
  5. Price, payment and renewal
    1. For each Subscription Programme order you will be charged the price (including VAT where appropriate) of each product eligible under the Subscription Programme on the day your Subscription Programme order is processed, as detailed in the Order Confirmation, less the applicable Subscription Programme discount.
    2. The Subscription Programme discount you receive will be the discount applicable to the products eligible under the Subscription Programme at the time your order is processed, as detailed in the Order Confirmation. Temporary discounts and time limited or special offers only apply to Subscription Programme orders placed while that discount or offer is available.
    3. Your Subscription Programme subscription(s) continue until cancelled. The price of each Subscription Programme order will be charged to the payment method used to create your subscription. If we are unable to complete your Subscription Programme order using the payment method you used to create your subscription or otherwise indicated by you, your Subscription Programme and orders for which payment have not been received will be cancelled.
  6. Cancelling or modifying your Subscription Programme subscription
    1. You may modify or cancel your Subscription Programme subscription(s) at any time. Cancellation or modification will not affect Subscription Programme orders for which you have already received Dispatch Confirmation. Details on how to cancel your subscription(s) can be found at Subscription FAQs.
    2. We retain the right to cancel your subscriptions at any time. If your subscription is cancelled, you will be notified and you will only be charged for Subscription Programme orders for which you have already received a Dispatch Confirmation. Failure to insist upon or enforce your strict compliance with these Subscription Terms will not constitute a waiver of any of our rights.
    3. If a Subscription Programme subscription(s) is cancelled, you will only be charged for the Subscription Programme orders dispatched to you and no further Subscription Programme orders for any products eligible under the Subscription Programme will be placed. Cancellation of a Subscription Programme subscription for any reason might decrease the discounts applicable to your remaining Subscription Programme subscriptions. You can check the Subscription Programme discount applied to your current subscriptions from the ‘My Subscriptions’ section in your account.
    4. If you reactivate a Subscription Programme scription that you previously cancelled, the discount applicable to your reactivated subscription may not be the same discount that was in effect prior to cancellation. The new discount will be applied to your future orders of that Subscription Programme subscription.
    5. If any problems arise with your delivery address, your account or payment method, which we are unable to address, we will notify you via e-mail using the e-mail address associated with your subscription and your Subscription Programme subscription(s) will be automatically placed on hold. No additional Subscription Programme orders will be processed or dispatched until the problem is resolved.
  7. Limitation of liability
    1. Without prejudice to the limitation of liability provision set out in the Terms and to the maximum extent allowed by applicable law, our maximum liability to you will not exceed the amount of all Subscription Programme subscription payments actually made by you during the course of your participation in the Subscription Programme.
    2. Nothing in these Subscription Terms limits or excludes your statutory rights as consumer or our responsibility for death or personal injury caused by our negligence or wilful misconduct.
  8. Amendments
    1. We may change these Subscription Terms applicable to the Subscription Programme at any time by posting the revised terms on the YankeeCandle.co.uk website. Your continued participation in Subscription Programme constitutes your acceptance of those changes. If you do not agree to any changes to these Subscription Terms, you must cancel your Subscription Programme subscription(s). Details on how to cancel your subscriptions can be found on Subscription FAQs.
    2. If any provision of this Subscription Terms, as may be amended from time to time is found to be invalid, void, or for any reason unenforceable, that provision or change is deemed severable and will not affect the validity and enforceability of any remaining terms and conditions.