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Contact Us

If you have a general query, take a look at our frequently asked questions.

If your query is about your order, you can track the status by clicking the Order Tracking link at the top of this page. Our delivery times are estimates and we will always try and get your order to you as quickly as we can.

If you can’t find the answer you’re looking for, please get in touch with our dedicated Customer Service team on the details below.

Calling outside the UK, Ireland, France, Italy or Germany? Contact our local distributer for assistance - find yours here

Customer Services

Email us:

Please complete the Contact Us form opposite or email us

Call us for free on:

0800 234 6169

Write to us:
Yankee Candle
Suite 44
42 Triangle West
United Kingdom

We're Open:
Monday – Friday: 8am – 8pm
Public Holidays: 9am-5pm, except Easter Sunday & Christmas Day (closed)

For all Head Office enquiries, please contact us on:

Phone: +44 (0)117 316 1200
Monday – Friday 9am – 5.30pm
(Excluding public holidays)

Please contact our Head Office for trade queries and any general business contact. For customer services (such as returns), please use the Customer Services details above.

For all media enquiries please contact Cohn & Wolfe

Phone: 020 7331 5314

Making a Complaint

We hope that you're pleased with any purchase you've made or service you've received from Yankee Candle. However, if there's something you're not happy with, ensure you get in touch with us straight away so that we can try to put matters right.

In the first instance, you should contact our Customer Service team on 0117 316 1260 or If you call us, one of our team will try to sort out your complaint whilst you are on the phone. If we aren’t able to, our team member will advise on the next course of action.

Escalating your Complaint

If you feel we haven’t resolved your complaint satisfactorily, you should ask for your complaint to be forwarded to the Customer Service Manager.

Alternative Dispute Resolution

If after you have followed our internal complaints procedure you still feel we have not satisfactorily resolved your complaint, you can access the Online Dispute Resolution platform by clicking here.

Online Form