How to get in touch with us
Please note: We are experiencing a high volume of enquires at present. As such, you may experience a delay in receiving your reply. We apologise for any inconvenience and appreciate your patience.
Need an answer quickly? Visit our frequently asked questions now!
Customer ServicesEmail us:
Please complete the Contact Us form oppositeCall us for free on:
42 Triangle West
Monday – Friday: 8am – 8pm
For all Head Office enquiries, please contact us on:
Phone: +44 (0)117 316 1200
Monday – Friday 9am – 5.30pm
(Excluding public holidays)
Please contact our Head Office for trade queries and any general business contact. For customer services (such as returns), please use the Customer Services details above.
For all media enquiries please contact Cohn & Wolfe
Phone: 020 7331 2321
Making a Complaint
We hope that you're pleased with any purchase you've made or service you've received from Yankee Candle. However, if there's something you're not happy with, ensure you get in touch with us straight away so that we can try to put matters right.
In the first instance, you should contact our Customer Service team via the details on our Contact Us. If you call us, one of our team will try to sort out your complaint whilst you are on the phone. If we aren’t able to, our team member will advise on the next course of action.
Escalating your Complaint
If you feel we haven’t resolved your complaint satisfactorily, you should ask for your complaint to be forwarded to the Customer Service Manager.
Alternative Dispute Resolution
If after you have followed our internal complaints procedure you still feel we have not satisfactorily resolved your complaint, you can access the Online Dispute Resolution platform by clicking here.
For a Subject Access Request, please complete the form on this page.