Enter your order number to track your order.
Please Note: You can check the status of orders placed within the last 30 days. Tracking information for new orders will be updated after midnight ET on the day your package ships.
Our aim is to get your parcel delivered to you in a quick, cost effective way that is convenient for you.
We currently deliver to the UK (and Channel Islands/Isle of Man), Ireland, France, Germany and Italy from this site. For deliveries outside of these countries please see our Distributors page.
Our time frames listed here are estimated guidelines only. We will always attempt to get your delivery to you as quickly as possible, please check your tracking email so you can find out the exact status of your parcel.
For mainland UK, there are two options to choose from:
Delivery will take between 3 and 5 working days to arrive after you've placed your order. Your parcel will be delivered by Hermes, an award winning delivery provider. Hermes make deliveries between 8am and 8pm, 6 days per week (Monday - Saturday).
Personalised candles will take between 3 and 5 working days to arrive after you've placed your order. Your parcel will be delivered by DPD, our award winning 3rd party delivery partner. If you order a personalised candle with standard items, they will always arrive separately.
Express delivery is currently available in mainland UK only. We are unable to offer Express delivery on personalised candles.
Delivery will be the next working day, as long as you order by 2pm. Your parcel will be delivered by DPD, our award winning 3rd party delivery partner. The benefits of this service go above and beyond speed:
Delivery will take between 3 and 5 working days to arrive (please allow longer for deliveries to outlying areas) after you've placed your order. Your parcel will be delivered by DPD, our award winning 3rd party delivery partner. The service includes:
|Area||Standard Delivery Cost||Standard Delivery Time||Personalised Candles Delivery Time||Express Delivery Cost||Express Delivery Time|
|UK Mainland||£3.95||3 - 5 working days||3 - 5 working days||£5.95||
Next working day
(Order before 2 pm)
|Northern Ireland, Scottish Highlands/Islands, Guernsey, Jersey, Isle of Man, Isle of Wight||£3.95||3 - 5 working days|
|Area||Standard Delivery Cost||Standard Delivery Time|
|France, Ireland||€4.95||3 - 5 working days|
|Germany||€12.00||3 - 5 working days|
|Italy||€5.95||3 - 5 working days|
|For deliveries outiside of these countries please see our Distributors page to find your local supplier.|
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