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Delivery Information

our delivery rates and times for UK & Europe

Our aim is to get your parcel delivered to you in a quick, cost effective way that is convenient for you.

We currently deliver to the UK (and Channel Islands/Isle of Man), Ireland, France, Germany and Italy from this site. For deliveries outside of these countries please see our Distributors page.

Our time frames listed here are estimated guidelines only. We will always attempt to get your delivery to you as quickly as possible, please check your tracking email so you can find out the exact status of your parcel.

For mainland UK, there are two options to choose from:

Standard Delivery

Delivery will take between 3 and 5 working days to arrive after you've placed your order. Your parcel will be delivered by Hermes, an award winning delivery provider. Hermes make deliveries between 8am and 8pm, 6 days per week (Monday - Saturday). 

Personalised candles will take between 3 and 5 working days to arrive after you've placed your order. Your parcel will be delivered by DPD, our award winning 3rd party delivery partner. If you order a personalised candle with standard items, they will always arrive separately.

Express Delivery (Next working day - order before 2pm)

Express delivery is currently available in mainland UK only. We are unable to offer Express delivery on personalised candles.

Delivery will be the next working day, as long as you order by 2pm. Your parcel will be delivered by DPD, our award winning 3rd party delivery partner. The benefits of this service go above and beyond speed:

  • You'll be sent a tracking number – so you can monitor the progress of your delivery.
  • You'll receive a 1 hour delivery window by text message – so you don’t need to stay in all day.
  • Option to rearrange delivery to another day, or leave specific instructions for the person delivering your parcel if you aren't in.
  • Signed-for delivery confirmation.
Other UK Regions & European Delivery

Delivery will take between 3 and 5 working days to arrive (please allow longer for deliveries to outlying areas) after you've placed your order. Your parcel will be delivered by DPD, our award winning 3rd party delivery partner. The service includes:

  • Delivery in 3 to 5 working days – depending on location.
  • Parcel & Delivery Tracking.
  • 1 hour delivery window text message – so you don’t need to stay in all day.
  • Option to rearrange delivery to another day, or leave specific instructions for the person delivering your parcel if you aren't in.
  • Signed-for delivery confirmation.
Please note: We are unable to deliver to PO Boxes or BFPO addresses. We're sorry for any inconvenience this may cause.
Area Standard Delivery Cost Standard Delivery Time Personalised Candles Delivery Time Express Delivery Cost Express Delivery Time
UK Mainland £3.95 3 - 5 working days 3 - 5 working days £5.95 Next working day
(Order before 2 pm)
Northern Ireland, Scottish Highlands/Islands, Guernsey, Jersey, Isle of Man, Isle of Wight £3.95 3 - 5 working days      
Area Standard Delivery Cost Standard Delivery Time
France, Ireland €4.95 3 - 5 working days
Germany €12.00 3 - 5 working days
Italy €5.95 3 - 5 working days
For deliveries outiside of these countries please see our Distributors page to find your local supplier.

 

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