Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.yankeecandle.co.uk (our site) you are accepting and consenting to the practices described in this policy.
What information do we collect?
How do we use personal information?
We use your information as follows:
How can I opt out of receiving marketing from Yankee Candle?
If you do not wish to receive promotional e-mails (e.g. e-mails regarding special offers) from us, please let us know by sending us an e-mail to firstname.lastname@example.org. Please be sure that your e-mail includes your name and address. You may also change your preferences at any time by clicking the "unsubscribe" link at the bottom of each e-mail you receive from us, or by amending your account by ticking the box which allows you to opt out of receiving marketing materials from us. In addition, when you create an account, or complete a feedback form or one of our surveys, you may opt-out of receiving promotional correspondence from us.
To whom is personal information disclosed?
In order to fulfil your order, process your payment details and to provide you with services, we may share your personal information with members of our corporate group and also with our trusted services providers, including but not limited to Digital River (our payment provider), our delivery partners, our business partners, suppliers and sub-contractors, our analytics and search engine provides and credit reference agencies.
The data we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us, or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and treated in accordance with this policy.
Additionally we may disclose your personal information to third parties:
If you review a Yankee Candle product then that review may be publically available on our website.
Information Automatically Logged
Our site collects your browser’s internet protocol ("IP") address in order to help diagnose problems with our server and to administer our site. Our site records the browser type and version, time zone setting, browser plug-in types and versions, operating systems and platform to monitor market penetration of various web browsers so we can better determine the internet technologies we may utilize in the design of the pages on our site.
Our site may also collect information about your visit, including the full Uniform Resource Locators ("URL") clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number. Our site may also collect location and traffic data, weblogs and other communication data.
Our site uses page referrer data, which is information about the page that linked you to this page, to determine to what extent our page is referenced by other resources on the internet.
This data may be used to preserve the integrity of our computing resources (i.e. to recognise malicious attacks etc.) and it enables us to provide you with the best shopping experience that we can by tailoring information to fit your personal preferences.
A cookie is a small amount of data sent from our server and stored on your computer's hard drive.
We use the following four different types of cookies on our site:
Your choices about cookies
You can choose to disable or manage cookies as follows:
We may use Adobe Flash Player to display video or image content. It may not possible to block or restrict flash cookies using your browser settings. However, information on how to control flash player privacy and security settings is available from the Adobe website at: www.adobe.com/products/flashplayer/security.
Confidentiality / Security
We give visitors to our site the option of using a secure transmission method to send us their personal data for making orders or registering to use the customer account management area.
All information you provide to us is stored on our secure servers.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site. Any transmission is at your own risk. We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from:
All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors' personal data.
Our site is Certified Tier 1 PCI DSS Compliance.
The Payment Card Industry Data Security Standard (PCI DSS) is a security standard which at Tier 1 Certification and compliance ensures unbeatable security and protection of sensitive customer information including credit cards.
The requirements for Tier 1 Certification include:
Websites go through a rigorous INDEPENDENT audit and significant investment to attain Tier 1 PCI DSS certification. The purpose is to ensure that their customers' data is as safe as possible when
they purchase products online.
Links to External Websites
Our site contains links to and from other websites, including the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. We are not responsible for the privacy practices or the content of such websites. Please check the external websites' privacy polices before you submit any personal data to these websites.
You have the right to ask us not to process your personal data for marketing purposes. This is explained above at the section of this policy entitled "How can I opt out of receiving marketing from Yankee Candle". You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at the addresses listed below.
Access to information
You have the right to access information held about you. You can ask us to provide the information by sending a letter by post, which clearly identifies yourself, to the postal address listed below. Any access request may be subject to a legally applicable fee.
Consumer Direct Customer Services
PO BOX 73027
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