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Delivery Information

Our delivery rates and times for UK & Europe

Our Delivery Promise: Our aim is to get your parcel delivered to you in a quick, cost effective way that is convenient for you. 

From the 15th August 2017 we can only offer delivery to the UK (and Channel Islands/Isle of Man), Ireland, France, Germany and Italy from this site. We apologise for any inconvenience this may cause.

Please note that the time-frames listed on our delivery page are estimated guidelines only. During periods when order volume is high, some customers may find that their order takes an additional 24-48 hours to reach them. If you are concerned about your order, please contact our customer services team

For mainland UK, there are two options to choose from:

Standard Delivery

Costing £3.95 for orders under £20, UK Mainland deliveries will take between 3 and 5 working days to arrive after order placement and are fulfilled by Hermes, an award winning delivery provider. Hermes make deliveries between 8am and 8pm, 6 days per week (Monday - Saturday). 

Express Delivery (Next working day - order before 12pm)

Express delivery is currently available in mainland UK only.

Express orders are fulfilled by DPD, our award winning 3rd party delivery partner. The benefits of this service go above and beyond speed:

  • You'll be sent a tracking number – so you can monitor the progress of your delivery.
  • You'll receive a 1 hour delivery window by text message – so you don’t need to stay in all day.
  • Option to rearrange delivery to another day, or leave specific instructions for the person delivering your parcel if you aren't in.
  • Signed-for delivery confirmation.

Other British Regions & European Delivery

Orders to Europe and non-mainland UK are fulfilled by DPD (standard shipping service) and will arrive at your door in 3 - 5 working days, depending on your location. The service includes:

  • Prices starting from £3.95.
  • Delivery in 3 to 5 working days – depending on location.
  • Parcel & Delivery Tracking.
  • 1 hour delivery window text message – so you don’t need to stay in all day. (Applicable Countries only.)
  • Option to rearrange delivery to another day, or leave specific instructions for the person delivering your parcel if you aren't in.
  • Signed-for delivery confirmation.

Please note: Unfortunately we do not ship to British Forces Postal Office addresses. We apologise for any inconvenience this may cause.

For further details and costs; please see below.

Area Standard Delivery Cost Standard Delivery Time Express Delivery Cost Express Delivery Time
UK £3.95 - FREE over £20 3 - 5 working days £5.95 Next working day
(Order before 2 pm)
Northern Ireland, Scottish Highlands and Scottish Islands £3.95 3 - 5 working days    
Channel Islands, Guernsey, Jersey, Isle of Man, Isle of Wight, Scilly £3.95 3 - 5 working days    
Area Standard Delivery Cost Standard Delivery Time
France £3.95 2 - 4 working days
Euro Zone 1:Germany, Italy £9.99 3 - 5 working days

 

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