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Contact Us

If you have a general query, take a look at our frequently asked questions.

If you want to place an order with us call us for free on 0808 196 9524.

If your query is about your order, you can track the status by clicking the Order Tracking link at the top of this page. Our delivery times are estimates and we will always try and get your order to you as quickly as we can.

If you can’t find the answer you’re looking for, please get in touch with our dedicated Customer Service team on the details below.

Please be aware that our Customer Services team will be operating on the following schedule over the Easter period:

  • Thursday 13th April: 08:00 – 20:00
  • Friday 14th April (Good Friday) :09:00 – 17:00
  • Saturday 15th April: 09:00 – 17:00
  • Sunday 16th April: CLOSED
  • Monday 17th April (Easter Monday): 09:00 – 17:00
  • Tuesday 18th April: 08:00 – 20:00

 

Customer Services

Email:

consumeronline@yankeecandle.co.uk

Call us on:

0117 316 1260 (UK) or +44 117 316 1260 (International)

 


Write to us:
Yankee Candle
PO Box 73207
London
E14 1QP
United Kingdom

We're Open: Monday – Friday 8am – 8pm
Saturday – Sunday 9am – 5pm
(Excluding public holidays)


For all Head Office enquiries, please contact us on:

Email: info@yankeecandle.co.uk
Phone: +44 (0)117 316 1200
Monday – Friday 9am – 5.30pm
(Excluding public holidays)

Please note, these contact details are for Head Office enquiries only. It is NOT for returns. For customer services (such as returns), please use the Customer Services details above.


For all media enquiries please contact Cohn & Wolfe

Email: YankeeCandle@cohnwolfe.com
Phone: 020 7331 5314


Making a Complaint

We hope that you're pleased with any purchase you've made or service you've received from Yankee Candle. However, if there's something you're not happy with, ensure you get in touch with us straight away so that we can try to put matters right.

In the first instance, you should contact our Customer Service team on 0117 316 1260 or consumeronline@yankeecandle.co.uk. If you call us, one of our team will try to sort out your complaint whilst you are on the phone. If we aren’t able to, our team member will advise on the next course of action.


Escalating your Complaint

If you feel we haven’t resolved your complaint satisfactorily, you should ask for your complaint to be forwarded to the Customer Service Manager.


Alternative Dispute Resolution

If after you have followed our internal complaints procedure you still feel we have not satisfactorily resolved your complaint, you can access the Online Dispute Resolution platform by clicking here.

Online Form

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